This is a key skill for sellers to adopt if they are going to be able to sell consultatively. And it’s that consultative selling approach that allows the salesperson to find those compelling reasons why a person would buy your company’s solutions. This module focuses on building relationships with customers and understanding customers' mindsets. Here, you will get to know a 360 Customer view that will help you prepare and present customized solutions. It will help you understand customers' behavioral styles to anticipate better how to craft a successful relationship with your customers.

Learning outcomes include:
- Identify different behavioral styles
- Understand and cater to organizational functions
- Detect and influence customers in various decision-making roles
- Overcome neutral, negative, or detractor mindsets

This course is best viewed in Google Chrome's web browser.